Release Support Policy
This page describes Scalar's support policy for major and minor version releases of ScalarDL.
Terms and definitions
- Maintenance Support: Scalar will provide product updates, including code fixes and documentation, and technical support through its support portal to customers with a commercial license, until the date specified.
- Assistance Support: Scalar will provide limited technical support for non-code-related questions in the form of FAQs and inquiries through its support portal to customers with a commercial license until the date specified.
- Extended Support: Extended Support is available as an add-on for customers with a commercial license who want support for a version that is no longer under Maintenance Support or Assistance Support.
Release support timelines
| Version | Release Date | Maintenance Support Ends | Assistance Support Ends | Extended Support |
|---|---|---|---|---|
| 3.5* | 2022-08-03 | 2023-09-22 | 2024-03-20 | Contact us |
| 3.4* | 2022-02-22 | 2023-08-03 | 2024-01-30 | Contact us |
* This product version is no longer supported under Maintenance Support or Assistance Support.